Ordering

NO MINIMUM amount per order. First-time orders for acupuncture needles, TENS and acupuncture stimulators: Please note that your acupuncture license must be verified before your order is shipped out. You must be a licensed practitioner to purchase acupuncture needles and acupuncture stimulators.

PLEASE DO NOT PLACE AN ORDER UNTIL YOU HAVE PROVIDED A VALID ACUPUNCTURE LICENSE. 

 

Phone Orders

Call us at 323-232-1600 Mon-Thurs, 9am to 5:30pm & Friday from 9am to 5:00pm PST. We are here to help you. Orders submitted after 12pm PST will usually be processed on the next business day. Please note that delays may occur.

 

E-mail / Online Orders

You may place your order 24 hours a day.

To ensure prompt processing, please email your order to: [email protected]

Please include the following information when placing an email order.

    1. Account name
    2. Billing and shipping address
    3. Purchase order number (if applicable)
    4. Your name and telephone number
    5. Product number / description
    6. Unit of measure and quantity desired

Any incorrect information may delay delivery. For example, missing suite number, wrong zip code, change of address, etc. can cause delay delivery. If any correction is made after the package is already in transit, there will be a correction charge of $14 PER PACKAGE.

 

Special Orders

Case quantity purchase may be required. Special orders CANNOT be cancelled or returned. Prepayment is required.

 

Back Orders

We strive to deliver all orders complete the first time. In the event that the desired product is out of stock at the time of ordering, we may back order the item upon your request and ship it as soon as it becomes available, or ship from another distribution center if applicable. Appropriate freight charges will apply.